---
- name: Investigate High CPU
  hosts: all
  become: true
  tasks:
    - name: Gather information on top CPU consuming processes
      ansible.builtin.command:
        cmd: 'ps -eo pid,ppid,%mem,%cpu,cmd --sort=-%cpu'
      register: processes_cpu
      changed_when: false

    - name: Gather information on top Memory consuming processes
      ansible.builtin.command:
        cmd: 'ps -eo pid,ppid,%mem,%cpu,cmd --sort=-%mem'
      register: processes_mem
      changed_when: false

    - name: Create Problem Template
      ansible.builtin.set_fact:
        incident_report: "{{ lookup('template', '../templates/cpuhog_ticket.j2') }}"

    - name: Create SNow Incident
      servicenow.itsm.incident:
        instance: '{{ snow_instance }}'
        state: new
        caller: "admin"
        short_description: "CPUHog event detected on: {{ ansible_eda.event.alert.labels.instance }}"
        description: "A CPUHog was detected on: {{ ansible_eda.event.alert.labels.instance }} that needs to be investigated."
        impact: high
        urgency: high
      delegate_to: localhost
      register: incident_result

    - name: Create SNow Problem
      servicenow.itsm.problem:
        instance: '{{ snow_instance }}'
        state: new
        short_description: "{{ alertmanager_annotations.summary }}"
        description: "Generator URL: {{ alertmanager_generator_url }}"
        impact: high
        urgency: high
        other:
          user_input: "Information from Ansible: {{ incident_report }}"
      register: problem_result

    - name: Update Incident
      servicenow.itsm.incident:
        instance: '{{ snow_instance }}'
        state: in_progress
        number: "{{ incident_result.record.number }}"
        other:
          problem_id: "{{ problem_result.record.number }}"